The Electronic Retailing Association

Future Impact Article: The human side of digitalisation: the effects on customer service result in a shift from transaction to interaction and learning

by Felix Müller, Managing Director, Henley Business School, Germany

Wherever you turn, no industry, organisation or country is left out of the...

ERA Europe Members Area

This section of the website contains information that is only accessible to members of ERA Europe. If you are an ERA Europe member, then please sign in to proceed.