The Electronic Retailing Association

Committee Bulletin: Self-Regulation Review 3Q19

Report from the Self-Regulation Committee

The ERA Europe's consumer seal of confidence guarantees the customer a high standard.

By Sabine Christmann LL.M. (LSE), ERA Europe's independent Self-Regulation Officer

2019 - 2020: Re-Launch of the Self-Regulation Programme reflecting the changes brought about by new business models and the new membership structure

As we are facing transformation changes in our industries, the existence of a robust and effective Self-Regulation programme is getting even more important. An overriding goal lies in providing our members, as well as their customers, a dispute resolving service in an attempt to moderate compromises and solutions beyond a litigation process. In order to reflect these changes, we kicked off the review and assessment of our programme in order to be able to present the outcome to the Members of the Board for decision in 2020. Currently we are working on a re-launch of our programme reflecting the changes that lie ahead, namely a new membership structure, new organisational challenges, a focus of business on e-commerce and developing other digital outlets.

New members entering the European market for the first time, have a particular interest in setting up EU compliant businesses. A vast majority of our ERA Europe members are also amending their business models with e-commerce webshops resulting in new regulatory conditions and a new set of compliance. B2B activities between our members is of economic significance amending the core B2C business and raising other issues with respect to consumers.

Report on the Self-regulation Activities in 3Q/2019

All complaints that have been submitted to the Self Regulation officer in 3Q/2019 have been solved without any further issues or disputes underlining the efficiency of our dispute resolution mechanism.